Activating the key in the right way If your key appears not to work, don't worry - we assure you it can be smoothly clarified. first of all, make sure that you activate the code according to its Activation Instructions. You can find the guide on how to redeem the key by clicking on the "instruction" icon next to your key, on the product page of the game you bought (in the Description) or simply in our Knowledge Base make certain that you make no typos when entering the key.

I have not viewed the key yet If you have already placed an order, which status is Complete but you still have not viewed the key, we are glad to inform you that we can offer you a refund.  In that case, please contact our Support Team to arrange a reimbursement. You can reach us via LiveChat available by clicking at the widget in the bottom right-hand corner of the website or by writing an email to [email protected]

This means that you ordered a Steam Gift. To redeem it you must log in to your Steam account via browser. Then simply copy a link with your Steam Gift to your browser's address bar and click Enter. You'll be redirected to a page where you'll be able to add your new item to Inventory or Library (in this case your game will be bounded to your Steam account).  

First of all, please make sure the product description of the bought product has a list of all elements it contains. If it has and you can confirm that the purchased key didn't activate some of them - please contact our Customer Support Team to resolve this with the supplier.  

If you receive a key, that after its activation appears to be already used, there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service.  Just follow these short steps: make sure that you have not used this key earlier, on a different account or gifted it to someone If the issue persists, please make sure if you have indeed bought K4G Purchase Protection for the key in question.

If you receive a key, that after its activation appears to be meant for a different product there is no need to panic. We assure you that it can be smoothly resolved with our Customer Service by following these simple steps: make sure that you indeed bought the product you intended to purchase. Sometimes mispurchases happen, so please check if you have not picked the wrong product in the first place.

All purchased keys are stored in the Library tab on your K4G account. To view the key, simply press View Key icon in the grey box - your code will then be displayed and you can copy it using the "Copy" feature next to it. If, after clicking on View Key, the code is not visible, it might be caused by some technical limitations related to the internet browse you are using.

If the key appears to be region locked, there is no need to panic. We assure you the matter can be resolved smoothly, simply follow these steps: first of all, make sure the product you purchased can in fact be activated in your region. You can verify this by checking the regional limitations on the page of the product you bought.  You can see whether the product will work in your country or not in the "

If you receive a key, that after its activation turns out to be Invalid there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service and by following these simple steps: first of all, make sure that you activate the code according to its Activation Instructions. You can find the guide on how to redeem the key by clicking on the "