My key is Duplicated / Already Used. How can I proceed?
If you receive a key, that after its activation appears to be already used, there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service.
- make sure that you have not used this key earlier, on a different account or gifted it to someone
If the issue persists, please make sure if you have indeed bought K4G Purchase Protection for the key in question.
My key is covered with K4G Purchase Protection
In such a case, you can rest assured that our Customer Service Team will do their best to resolve the case as quickly as possible for you.
Simply reach us or create a ticket by and make sure to
- entered key before its activation
- displayed error message after activation
- your Games Library of the platform for which the product is designed
- confirmation from the platform Support for which the product is designed that the key was used before it was sent to you
Please keep in mind that the screenshots cannot be edited and your whole screen must be visible, including the taskbar with time/date on it.
Once the screenshots are submitted to us, we will investigate the matter as soon as possible for you. If the issue is confirmed, we will either offer you a refund or a replacement key.
My key covered with K4G Purchase Protection
If you have not purchased KPP, it means that you have decided to take full responsibility for any potential issues with the code. We are therefore unable to assist with such a case.
If you have any questions concerning your matter, we still invite you to reach our Customer Service who is always more than eager to help out. However, keep in mind that since you have not included the KPP, our assistance might be limited.