Long Arrow Right External Link angle-right Search Times Spinner angle-left

My key is Duplicated / Already Used. How can I proceed?

If you receive a key, that after its activation appears to be already used, there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service. 

Just follow these short steps:

  • make sure that you have not used this key earlier, on a different account or gifted it to someone

If the issue persists - don't worry. Our Support Team will be more than happy to help you out! 

Simply reach us via 24/7 LiveChat or create a ticket by e-mailing us at [email protected] and make sure to enclose the following unedited screenshots:

  • entered key before its activation
  • displayed error message after activation
  • your Games Library of the platform for which the product is designed
  • confirmation from the platform Support for which the product is designed that the key was used before it was sent to you

Please keep in mind that the screenshots cannot be edited and your whole screen must be visible, including the taskbar with time/date on it.

Once the screenshots are submitted to us, we will investigate the matter as soon as possible for you. If the issue is confirmed, we will either offer you a refund or a replacement key.