My key is region locked / can't be activated in my country. How can I proceed?
If the key appears to be region locked, there is no need to panic. We assure you the matter can be resolved smoothly, simply follow these steps:
- first of all, make sure the product you purchased can in fact be activated in your region. You can verify this by checking the regional limitations on the page of the product you bought.
You can see whether the product will work in your country or not in the "Will work in" feature that is visible at the top of the product page. Furthermore, if the product has any specific regional limitations, it will also be highlighted as a red note with exact description about where the product cannot be redeemed.
If the issue persists, please make sure if you have indeed bought K4G Purchase Protection for the key in question.
My key is covered with K4G Purchase Protection
In such a case, there is no need to panic as our Customer Service Team will do their best to resolve the case as quickly as possible for you.
Simply reach us or create a ticket by and make sure to
- entered key before its activation
- displayed error message after activation
- your Games Library of the platform for which the product is designed
Please keep in mind that the screenshots cannot be edited and your whole screen must visible, including the taskbar with time/date on it.
Once the screenshots are submitted to us, we will investigate the matter as soon as possible for you. If the issue is confirmed, we will either offer you a refund or a replacement key.
My key covered with K4G Purchase Protection
If you have not purchased KPP, it means that you have decided to take full responsibility for any potential issues with the code. We are therefore unable to assist with such a case.
If you have any questions concerning your matter, we still invite you to reach our Customer Service who is always more than eager to help out. However, keep in mind that since you have not included the KPP, our assistance might be limited.