Help CenterIf after activation you noticed the product is different than it was supposed to be, there can be few reasons for that. Before contacting Customer Support, make sure to check for mistakes.
Product Description
Check the product description and "Important Notes" to see exactly what is included with your purchase. Our bundles might differ from those on other platforms, so verify the contents before buying to ensure the product has everything you need.
The product I received does not match the description on the product page
If the content is still missing, please reach out to our Customer Support team. To ensure your case is processed as quickly as possible, please prepare full-screen screenshots showing the issue:
- Your Games Library and licenses for the platform the product is designed for
Please note: These screenshots cannot be cropped or edited in any way. Your entire screen must be visible, including your computer's taskbar showing the current date and time.
Once you submit these images to us, we will investigate the matter right away. If the issue is confirmed, we will gladly offer you either a replacement key or a full refund.
See how to reach our Customer Support.