Help CenterIf you receive a Steam Gift, that after its activation turns out to be Invalid there is no need to panic as we assure you that it can be smoothly resolved with our Customer Service.
Activation Guide
Check the product's Activation Guide to ensure you are following the correct steps.
Every product has a specific Activation Guide to walk you through the process. To view it, simply go to the order page and click the "Activation guide" button.
You can check the activation guide before buying to confirm the product's requirements work for you. To read the instructions, scroll down to the Product Description and click the "Activation Guide" button.
Watch out for typos!
Please ensure there are no typos when entering the link It is easy to accidentally confuse characters like "S" with "5" or "1" with "I". To avoid any errors, we highly recommend using the "copy" button located right next to your key.
Still doesn't work
If the gift still does not work, please reach out to our Customer Support team. To ensure your case is processed as quickly as possible, please prepare full-screen screenshots showing the issue:
- with the entered Steam Gift in your internet browser
- with the displayed error message after redeeming the Steam Gift
- with your Steam games library
- with your Steam Inventory
- with your Steam License history (https://store.steampowered.com/account/licenses/)
Please note: These screenshots cannot be cropped or edited in any way. Your entire screen must be visible, including your computer's taskbar showing the current date and time.
Once you submit these images to us, we will investigate the matter right away. If the issue is confirmed, we will gladly offer you either a replacement key or a full refund.
Check other related topics:
- My key is region locked / can't be activated in my country. How can I proceed?
- My key is Duplicated / Already Used. How can I proceed?
- What is K4G Purchase Protection (KPP)?
- My key is Invalid. How can I proceed?
- How can I contact Customer Service?