My key does not work. What should I do?

Did you just buy a new key, but it doesn't seem to be working? There are a few common reasons why a key might not activate properly, and the good news is that you can often resolve the issue yourself without needing to contact Customer Support.

Understand the error

When a product key fails to activate, the platform usually provides a specific error message. Understanding what this message means is the first step to solving the issue. Below is a quick guide to the most common activation errors and what you should do if you encounter them.

Invalid

This is the most common issue. It usually means the key either does not exist or cannot be activated on the platform you are currently using.

If you encounter this error, please check out our step-by-step guide on how to resolve it:

My key is Invalid. How can I proceed?

Region locked

A "Region Locked" error indicates that you are attempting to activate the key from an unsupported geographical location. Please note that even "Global" keys can sometimes have specific regional restrictions listed on their product page. If you encounter this error, we recommend double-checking the product description first. If there is no mention of a region lock for your country, please reach out to our Customer Support team for further assistance.

Please note that if the region restrictions were stated on the product page, we cannot issue a refund, as the product was delivered as advertised.

If you encounter this error, please check out our step-by-step guide on how to resolve it:

My key is region locked / can't be activated in my country. How can I proceed?

Duplicate

A "Duplicate Key" error usually means the code has already been redeemed, but it can also be caused by an incorrect activation process, particularly with software products.

If you purchased software, please review the activation guide carefully and follow the steps exactly as outlined.

If you are trying to activate a game, this error likely indicates an issue with the key itself. Before reaching out to our Customer Support team, please contact the gaming platform's support (e.g., Steam, Xbox) to request the exact date and time the key was activated. We will need this information to successfully process your claim.

If you encounter this error, please check out our step-by-step guide on how to resolve it:

My key is Duplicated / Already Used. How can I proceed?

Too many attempts

This error simply means you have tried to activate a key too many times in a short period. It does not indicate that your key is invalid, which is why we cannot issue a refund for this specific error. Please wait a little while and try redeeming the key again.

I have other issue

If your issue wasn't listed, please reach out to our Customer Support team. To ensure your case is processed as quickly as possible, please prepare full-screen screenshots showing the issue.

Please note: These screenshots cannot be cropped or edited in any way. Your entire screen must be visible, including your computer's taskbar showing the current date and time.

Once you submit these images to us, we will investigate the matter right away. If the issue is confirmed, we will gladly offer you either a replacement key or a full refund.

Check other related topics:

If you have followed the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions: