Help CenterActivating an Elephant & Castle Gift Cards key is really simple, just follow these steps:
- Choose an Elephant & Castle restaurant.
- Order your meal in-store or online.
- Provide the eGift Card number when paying in the restaurant or enter the card details when ordering online.
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?