Help CenterActivating an EE Gift Card key is really simple, just follow these steps:
Top up by phone:
- Dial 150 from your EE mobile. Follow the voice instructions.
- You’ll receive a text as soon as your call credit has been topped up.
Top up by text:
- Send a text to 150, containing the following: VO[space][the 16-digit voucher code we sent you]. For example: VO 1234567891234567 (without gaps in the voucher code).
Top up from abroad:
- You can call 360 from your EE phone or +44 7953 966 250 from any other phone
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?