Help CenterActivating an E-SIM Airalo key is really simple, just follow these steps:
- Visit www.airalo.com or Airalo app and create an account.
- Go to ‘Airmoney’ on the top right corner of the Airalo app/website.
- Click on 'Redeem voucher'.
- Enter your unique gift card number and click on 'Redeem'.
- Your ‘Airmoney wallet’ will be recharged with the voucher amount in $.
- Enjoy seamless connectivity! Expiration: 2 years
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?