Help CenterActivating an au PAY Prepaid Card key is really simple, just follow these steps:
- Open au PAY App: Log in to your account.
- Go to "Add Funds": Select the option to recharge your prepaid card.
- Enter Code: Input the redemption code in the designated field.
- Confirm: Verify the details and complete the process.
- Enjoy: Your funds will be added instantly!
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?