Activating a Star Trek Online key is really simple, just follow these steps:  

1. Go to StarTrekOnline.com 2. Log into your account or sign up for free. 3. Click the gear icon at the top right of the Arc Client. 4. Select "Activate a Product" and enter your code. 5. Launch the game and complete the Tutorial. 6. Claim the item from the Zen Store in the "Promotions" tab. 

Redemption Instructions for Steam

1. Go to https://www.arcgames.com/en/code-redemption 2. Log into your Arc account. 3. Enter your code in the text field. 4. Select the Redeem button. 5. Launch the game and complete the Tutorial. 6. Claim the item from the Zen Store in the “Promotions” tab. 

The key is not working

If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:

• My key is Duplicated / Already used
• My key is Invalid
• My key is region locked / can't be activated in my country
• My key activated a different product
• My key did not activate all of the content