How to activate a Shell Gift Card key?

Activating a Shell Gift Card key is really simple, just follow these steps:

• Physical Shell Gift Card:

1. At the Pump: When you’re at a Shell station, simply present your physical gift card to the cashier while paying for fuel. They’ll swipe or scan the card, and the value will be deducted from your purchase.
2. In-Store: If you’re picking up snacks, drinks, or other items at a Shell convenience store, show your gift card during checkout. The cashier will process it, and you’ll enjoy the benefits.

• Shell eGift Card:

1. Via the Shell App: If you have an eGift card, redeem it through the Shell Mobile App. Here’s how:
2. Activate your reward in the app or online.
3. When you’re ready to pay, scan the barcode displayed on your eGift card using the Shell app.
4. The value of the eGift card will be applied to your purchase.
5. Pay any remaining balance using your preferred payment method.

The key is not working

If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:

• My key is Duplicated / Already Used. How can I proceed?
• My key is Invalid. How can I proceed?
• My key is region locked / can't be activated in my country. How can I proceed?
• My key activated a different product that it was supposed to. How can I proceed?
• The key I bought didn’t activate all of the content it was supposed to. What can I do?