Help CenterActivating a GloboPlay key is really simple, just follow these steps:
- Access the website according to the period of the gift card purchased: 1 month or 3 months
- Enter your Globo Account email and password. If you do not have a Globo Account, click " Register";
- Confirm your data;
- Enter the 16-digit PIN in “Payment”;
- Read and accept the Globoplay Vale-Presente contract;
- Click the "Continue" button.
The key is not working
If you have activated the key according to the guide but the code appears not to work, please check what type of error message you receive and depending on it follow the appropriate instructions:
- My key is Duplicated / Already Used. How can I proceed?
- My key is Invalid. How can I proceed?
- My key is region locked / can't be activated in my country. How can I proceed?
- My key activated a different product that it was supposed to. How can I proceed?
- The key I bought didn’t activate all of the content it was supposed to. What can I do?