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I want to change the currency in which the prices are displayed in the store. How can I do that?At K4G.com we welcome all Customers, so we offer multiple various payment methods but different currencies as well. You can currently choose one of the following currencies: Euro (EUR) American dollar (USD) English pound (GBP) Polish złoty (PLN) We are constantly upgrading our site, so we will continue to add new currencies as well! As for changing the currency, you can do that by clicking on the selected currency in the:
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How can I change the language of the website?At K4G.com we invite Customers from all around the world. This is why, our store is currently available not only in one, but in a few languages: English German Italian Polish We are constantly improving our website, so you can expect more options very soon! As for the language of the site, it can be changed in the: upper-right corner bottom-right corner You can also set your preferred language in your K4G account.
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I have filled in my personal details. How can I proceed with my order?The safety of your account is truly important to us. This is why, in some cases our Support Team might ask you to carry out some additional security procedure, for instance - filling in your personal details on your K4G account. To fill in your personal details: simply log in to your K4G account move to the Account details tab fill in the missing fields in the Personal Data section Once you provided all the necessary information, let our Support Team know about it by responding to e-mail associated with the ticket where you have been requested to do so.
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I need help from Customer Support. How can I contact Customer Service?If you want to reach our Support Team - we will be more than happy to help you out! To do so: simply click on the LiveChat widget available at the bottom right corner of the website. It will open a pre-chat survey where you should provide us as much details as possible concerning your case. It is crucial, as it will allow us to provide you the help you need much quicker.
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I forgot my password. What should I do?If you forgot your password, you can easily set a new one. Simply follow these steps: go to the Forgot password page enter the e-mail address associated with your K4G account click "Send reset link" You will now receive an e-mail entitled "Forgot password?" Now simply click on the "Reset my password" button or on the reset link and you will be redirected to the K4G site where you will be able to set up a new password.
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I want to order something. Do I need to have an account on K4G.com?At this moment it is necessary to first create an account on K4G.com. However, we plan to introduce a guest checkout that will allow everyone to make a purchase without the need for registration. Check other related topics: I want to register an account. How can I do it? I forgot my password. What should I do? How can I make a purchase?
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I want to change the e-mail address of my K4G account. Can I do that?While there are many different information you can edit in your K4G account, changing e-mail address is, unfortunately, not possible. You can edit, however, the following data of your account: password preferences personal data Check other related topics: I forgot my password. What should I do? I want to change the currency in which the prices are displayed in the store. How can I do that?
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I want to delete my K4G account. How can I do it?First of all, please keep in mind that K4G account is completely free and you are not obligated to make any purchases. We therefore truly recommend to keep your account activated just in case. However, if you still wish to close your account, this can be surely arranged. In this situation please contact our Support Team via 24/7 LiveChat - available by clicking at the widget in the bottom right-hand corner of the website or by writing an email to [email protected]
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I want to register an account. How can I do it?Registering an account on K4G.com is really simple. To do that, you just need to follow these short steps: click on "Register"in the upper right corner provide your e-mail address set up a password click "Create Account" You will then receive an e-mail entitled "Confirm your K4G account" to the address you provided and it will contain an activation link. To finish the registration process, click on "
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I have not received the activation e-mail and can't register. How can I proceed?Registering an account The registration process on K4G.com is really simple and to complete it you only need to follow few steps: click on Register button in the upper-right corner provide your e-mail address set up a password click "Create Account" You will then receive an e-mail entitled "Confirm your K4G account" to the address you provided and it will contain an activation link. To finish the registration process, click on "
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How to unsubscribe from K4G VIP?If you wish to cancel your subscription, you can easily turn it off on your K4G account. To do that, please log into your K4G account. Move to the VIP tab. Scroll the page and click on the Deactivate K4G VIP in the bottom right corner. That's it!
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I cannot log in to my K4G account. What should I do?In this article you will find the solution to the most common login issues. To many attemps If you have entered the wrong login data too many times and the system has blocked your login, just wait 15 minutes and you will be able to try to login again. "Something went wrong. Contact customer service for more information " Before you contact Customer service we ask that you first do the following steps: