Help CenterIf you receive a key that appears to be duplicated upon activation, please ensure you are activating it correctly before contacting Customer Support. Some products require a specific activation method, so here are a few quick steps to verify if this applies to your purchase.
Activation Guide
Even if the error appears to be duplicated, you may still be experiencing a standard activation error. Check the product's Activation Guide to ensure you are following the correct steps.
Every product has a specific Activation Guide to walk you through the process. To view it, simply go to the order page and click the "Activation guide" button.
You can check the activation guide before buying to confirm the product's requirements work for you. To read the instructions, scroll down to the Product Description and click the "Activation Guide" button.
Contact Platform
To properly investigate this issue, our support team will ask you to contact the platform to confirm the exact date and time the key was activated. Without this information, we may be unable to proceed with the investigation. If the key was activated before your purchase, we will gladly issue a refund. However, if the activation occurred after your purchase, we cannot offer a refund, as we are unable to verify who activated it.
If you are unsure how to contact the platform, please reach out to our support team for guidance.
Got the activation date, what next?
Once the date is recieved, please reach out to our Customer Support team. To ensure your case is processed as quickly as possible, please prepare full-screen screenshots showing the issue:
- The entered key before you click activate
- The exact error message displayed after attempting activation
- Your Games Library and licenses for the platform the product is designed for
- The message recieved from reached platform
Please note: These screenshots cannot be cropped or edited in any way. Your entire screen must be visible, including your computer's taskbar showing the current date and time.
Once you submit these images to us, we will investigate the matter right away. If the issue is confirmed, we will gladly offer you either a replacement key or a full refund.