Help CenterPlease note that while most of the products are instant-delivery ones, pre-order products are not sent out immediately - the keys to pre-orders are always delivered around the release date of the product.
How can I recognize a pre-order
Pre-order products can be recognized in few ways:
- "PRE-ORDER" in the name (for instance, PRAGMATA Standard Edition PRE-ORDER Europe Steam CD Key)
- A Pre-order icon in upper left corner
- A calendar icon on the product card
How can I see when the pre-order will be delivered
Pre-order products are alwyas dispatched around the release date of the game you purchased. This information is visible in few places:
- product page - you will see a blue note with information when the game will come out
- order page - in the key field, instead of a code you will see an information when the code for a pre-order will be delivered. Once the key is sent out, it will be displayed in the same place and you will be able to claim it.
The game comes out today - when exactly will the key be dispatched
All codes are always sent out around the release date.
Once your order is successfully placed and shows a "Processing Preorder" status, your key will be delivered by the game's release date at the latest. Please note that all pre-order keys are distributed chronologically, with priority delivery given to VIPs and customers whose purchases are covered by K4G Purchase Protection.
If the game comes out today, and you have not obtained your code yet - we kindly ask you for some patience. We assure you that all keys will be delivered as soon as possible.
Where can I find the pre-order offers
All available pre-order products can be found in the Upcoming games section.