Please note that while most of the products are instant-delivery ones, pre-order products are not sent out immediately - the keys to pre-orders are always delivered around the release date of the product.  How can I recognize a pre-order Pre-order products can be recognized in few ways: title of the product - such a product will always have "PRE-ORDER" in the name (for instance, Overwatch 2 PRE-ORDER Battle.net CD Key) ribbon on the cover - such a product has a blue ribbon with "

When it comes to a pre-order, it is not possible to cancel the pre-order on your own. If you want to resign from your pre-order, you can do this until 3 days of the release date of the game.  To do so, please contact our Customer Service Team to arrange a refund for you. You can reach is via 24/7 LiveChat or by e-mailing us at [email protected] Check other related topics: When can I expect my pre-order to be delivered?

What does a Blocked status mean We attach huge importance to the safety of all transactions that are processed through the site as we want each Customer to feel safe when browsing through K4G.com. This is why, in some circumstances if our fraud-prevention system indicates that the order is unsafe to be processed, it might set the order as Blocked without redirecting you to the payment provider page.  My orders get Blocked all the time If you feel that your purchase should be processed or your orders get Blocked all the time, please reach our Customer Support via 24/7 LiveChat or by creating an e-mail to [email protected]

If you paid for the order, but have not received your key(s), this might will related to the status of your purchase.  TQ033-G20HJ-5ZZB? (*hint: Steam) Please check the status of your order to see how it affects the payment: Processing - this means that the payment has already been received by us and we are currently working on your order. Depending on the traffic it should take up to a few minutes for the key to be dispatched to you, so we kindly ask you for a little patience.

What does an "On Hold" status mean "On Hold" status means that your payment has been received by us but due to safety reasons it has been held for verification.  How can I proceed with my held order Once your order is held for review: you will be receiving an e-mail with instructions from our Customer Support as to how to proceed to have the order dispatched as soon as possible.

Finding my order status There are few statuses and you can check it on your K4G account in the Orders tab and on the order page itself.  Status meaning Completed - your payment was correct and your product was delivered. This is the final status on K4G. On hold - your payment has been received but the order has been held due to safety reasons. You should receive an email with instructions on how to resolve the issue in order to dispatch your products as soon as possible.

Placing an order Making an order is really simple at K4G.com, just follow these four, short steps: Firstly, find the product that you wish to purchase and click "Buy now" A pop-up will appear asking to confirm your choice. If you wish to buy another product, click Continue Shopping. Otherwise, click "Go to checkout". You will be redirected to the Checkout. Select the payment method you wish to use and click "