Help CenterHow to Cancel an Unpaid Order
If your order remains in a "Pending" status, you may wish to cancel it. You can do this directly from the order page by clicking the "Cancel" button.
If you have a registered account, simply navigate to the Orders section, select the relevant order, and cancel it from there.
How to refund an Unviewed Product
Unlike many other marketplaces, K4G allows you to easily cancel your order as long as the product details have not been viewed.
If you have a registered account, you can request a refund for past eligible orders. Simply navigate to the Orders section of your K4G account and select the purchase you wish to refund.
It will bring you to the order page, where you can refund the product straight to your K4G Wallet.
You can also do it at the product page right after the delivery is completed.
For your convenience, we offer an instant refund directly to your K4G balance, allowing you to use the funds right away for another purchase.
If you prefer a refund to your original payment method, that is certainly possible as well. Please note that this option requires contacting our Customer Support team and typically takes a few business days to process.
How to refund a Viewed Product
Unfortunately, once a product key has been viewed, it is considered used and can no longer be refunded. Please note that standard digital goods are exempt from the typical 14-day right of withdrawal once they have been accessed. However, if your product is defective or does not work as described, we can certainly still issue a refund after a quick investigation.
If you are experiencing any issues with your order, please see how to contact our Customer Support team.
How to cancel a Pre-Order
When it comes to canceling a pre-order, there are two different scenarios depending on the game's release date. If the release is more than 3 days away, you can simply contact our Customer Support team to request a refund. However, if the game is scheduled to launch in less than 3 days, cancellation is no longer possible.
You can always verify a product's estimated release date in the "Important Notes" section of its product page.
