<p style="text-align:justify;">When it comes to a pre-order, it is not possible to cancel the pre-order on your own. If you want to <strong>resign from your pre-order, you can do this until 3 days of the release date</strong> of the game.&nbsp;</p>
<p>To do so, please contact our Customer Service Team to arrange a refund for you. You can reach is via 24/7 LiveChat or by e-mailing us at help@k4g.com</p>
<h2>Check other related topics:</h2>
<ul>
<li><a href="https://help.k4g.com/my-orders/when-can-i-expect-my-pre-order-to-be-delivered/" target="_blank">When can I expect my pre-order to be delivered? </a></li>
<li style="text-align:left;"><a href="https://help.k4g.com/products/can-i-return-a-product/" target="_blank">Can I return a product? </a></li>
<li style="text-align:left;"><a href="https://help.k4g.com/payments/my-order-was-refunded-when-will-i-receive-my-payment-back/" target="_blank">My order was refunded. When will I receive my payment back? </a>&nbsp;&nbsp;</li>
</ul>


When it comes to a pre-order, it is not possible to cancel the pre-order on your own. If you want to resign from your pre-order, you can do this until 3 days of the release date of the game. 
To do so, please contact our Customer Service Team to arrange a refund for you. You can reach is via 24/7 LiveChat or by e-mailing us at help@k4g.com
Check other related topics:
When can I expect my pre-order to be delivered? 
Can I return a product? 
My order was refunded. When will I receive my payment back? 
 

Can I cancel my pre-order?

When can I expect my pre-order to be delivered?

My order is Blocked. How can I proceed with it?

I paid for the order, but I have not received my key yet. How can I proceed?