Help CenterK4G Purchase Protection (KPP) - is an optional feature that helps Customers while purchasing on our platform. The service guarantees that all purchases made on K4G are protected. Please note that K4G Purchase Protection service is not applied if won’t be selected. Although it’s not mandatory, it’s highly recommended!
KPP ensures that you get the item as described, it protects your purchase from activation issues, our Customer Support will serve you with the highest priority, your transactions are covered with the most advanced level of security and in case the purchased product was faulty you are guaranteed a replacement key straight away.
- Priority Support Line - all tickets and issues will be resolved immediately, simply you are the number one priority for our Customer Support.
- Pre-Orders Priority - your pre-orders will always be put first in the line and sent before other Customers that didn’t include KPP even if they bought it sooner than you.
- 100% Purchase Protection - you are assured that your purchase will be delivered consistently and efficiently in a secured environment.
- Secure Privacy - your privacy is really important to us, we work carefully and sensibly to keep all your information secure.
K4G Purchase Protection (KPP) starts from the moment you have paid for your product.
How to activate K4G Purchase Protection
KPP can be turned on during checkout, at the shopping cart stage. To activate it, simply click on the slider next to the KPP shield icon and the protection will be turned on from now on.
How to check if your purchase is covered with KPP Purchase Protection
If you're unsure if you have bought the KPP within your purchase, you can easily check it on the order page. If your purchase was covered with the Purchase Protection, there will be a shield icon next to the particular title in the Order Summary.
