<h2>What does a Blocked status mean</h2>
<p>We attach huge importance to the safety of all transactions that are processed through the site as <span style="color: rgb(15, 94, 17);"><strong>we want each Customer to feel safe when browsing through K4G.com.</strong></span></p>
<p>This is why, in some circumstances if our fraud-prevention system indicates that the order is unsafe to be processed, it might set the order as Blocked without redirecting you to the payment provider page.&nbsp;</p>
<p><img alt="undefined" src="https://cdn.livechat-static.com/api/file/kb/file/12526881/364e70bbcd-966320fdb097d66de32c.png" style="float: none; height: undefined; width: undefined;"></p>
<h2>What can I do?</h2>
<p>We cannot share the exact details of how our security system verifies orders, but <strong><span style="color: rgb(15, 94, 17);">we can definitely offer some tips to help get your purchase approved</span></strong></p>
<ul>
<li><strong>Turn off your VPN:</strong> Using a VPN while ordering is not allowed and will likely cause your order to be blocked. Please disable it and try again.</li>
<li><strong>Use a mobile connection:</strong> Try placing the order from your smartphone using your mobile data network.</li>
<li><strong data-path-to-node="2,1,2,0" data-index-in-node="0">Clear your browser data:</strong> Delete your browser's cookies and clear the cache before trying again.</li>
</ul>
<p>Also, <strong><span style="color: rgb(186, 55, 42);">please avoid placing multiple orders in a short period of time</span></strong>, as this can trigger our security filters and result in blocked orders. If none of these steps work, we recommend waiting a few hours before trying again.</p>
<hr>
<h3>Check other related topics:</h3>
<ul>
<li style="text-align: left;"><a href="https://help.k4g.com/my-orders/my-order-has-on-hold-status-why/" target="_self">My order has “On Hold” status. Why? </a></li>
</ul>

WHAT DOES A BLOCKED STATUS MEAN

We attach huge importance to the safety of all transactions that are processed through the site as we want each Customer to feel safe when browsing through K4G.com.

This is why, in some circumstances if our fraud-prevention system indicates that the order is unsafe to be processed, it might set the order as Blocked without redirecting you to the payment provider page. 




WHAT CAN I DO?

We cannot share the exact details of how our security system verifies orders, but we can definitely offer some tips to help get your purchase approved

 * Turn off your VPN: Using a VPN while ordering is not allowed and will likely cause your order to be blocked. Please disable it and try again.
 * Use a mobile connection: Try placing the order from your smartphone using your mobile data network.
 * Clear your browser data: Delete your browser's cookies and clear the cache before trying again.

Also, please avoid placing multiple orders in a short period of time, as this can trigger our security filters and result in blocked orders. If none of these steps work, we recommend waiting a few hours before trying again.

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CHECK OTHER RELATED TOPICS:

 * 

My order is blocked. What does it mean?

How can I make a purchase with K4G?	

How can I access my orders?

I want to cancel an order. Can I do that?

My order is collecting. What does it mean?

My order is processing. What does that mean?

My order is "On hold". How can I proceed?

I paid for the order, but I have not received it yet. How can I proceed?

When can I expect my pre-order to be delivered?

My Orders

Hi Gamer, how can we help?