Help CenterIf you want to reach our Support Team - we will be more than happy to help you out!
K4G provides three different ways for you to contact us. Please feel free to choose the method that works best for you. Below, you will find a brief description of each option to help you decide.
1. Livechat help
Need help fast? Our 24/7 Live Chat is the quickest way to reach us. You'll be connected directly to one of our Support Heroes, real human agents ready to assist you. Simply click the chat widget in the bottom right corner of the screen or here to get started.
Once the chat widget is open, you will need to fill in a few details to get started. Providing as much information as possible upfront will help us resolve your issue faster.
Once the chat begins, our team may ask for screenshots or a few more details about your issue. Don't worry—you are in great hands, and our Support Heroes will guide you through the rest of the process!
After the chat ends, you can easily save a transcript of the conversation. Just click the "..." icon and select "Send transcript" from the menu.
2. Ticket help
Not a fan of live chat, or simply in a hurry? You can always reach out by submitting a support ticket instead.
Our contact form is located at the bottom of the website. Simply scroll down and select "Contact us," or click here.
This will direct you to our contact center. From there, click the "Send a ticket" button to open the form, or click here.
You will need to fill in your name, email, subject, and additional information. Please include as many details as possible so our team can take care of your case quickly and efficiently.
Once your ticket is submitted, you will receive an email confirmation containing your case ID. Our team will then review your request and reply as quickly as possible, depending on current volume and the complexity of your case.
You will receive all updates regarding your case in this same email thread. Please keep in mind that opening multiple tickets can delay the resolution process. If you have any additional information or questions, kindly reply directly to that original email.
If you are a registered user, you can easily track your case directly from your K4G account. To view all your tickets in one place, simply navigate to the Support > Tickets section of your profile.
To reply to a ticket, click on the one you wish to update. This will open the ticket details, allowing you to send a new message and add attachments if needed.
3. Email help
If you prefer to keep things simple, you can always email us directly at [email protected]. Sending an email will automatically generate a support ticket, so you can still manage it using the instructions provided above.